Train Your Team in 30 Minutes: Roleplays to Reduce Defensive Customer Interactions
trainingoperationscustomer-service

Train Your Team in 30 Minutes: Roleplays to Reduce Defensive Customer Interactions

ddelis
2026-02-12
10 min read
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A 30-minute in-shift routine for deli teams: roleplays, two calm responses, and recovery scripts to cut defensiveness and speed fixes.

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#training#operations#customer-service
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Senior editor and content strategist. Writing about technology, design, and the future of digital media. Follow along for deep dives into the industry's moving parts.

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